Billing Supervisor

Patient services
Life Renal Care | Head Office, Oxford Park
Billing Supervisor

An exciting new vacancy exists for a Billing Supervisor (FTC), based at Life Healthcare Head Office, Oxford Park, reporting to the National Complementary Services Manager – Patient Services. The successful candidates will be responsible for the end-to-end Administrative Journey and Billing Process of all Renal Dialysis Treatments for Life Renal Care.

Critical Outputs
  • Ensure that all renal patients are on-boarded onto the hospital management system accurately and timeously.
  • Ensure that all haemodialysis treatment modalities for Life Renal Care are authorised, billed, and submitted as described in the working process.
  • Manage all renal treatment authorisations and escalations processes with schemes.
  • Reconcile billing completed for treatment sessions and send to the relevant renal unit for sign off.
  • Facilitate and support the renal units in sending authorisation requests for new Chronic Renal Dialysis patients.
  • Monitor un-posted reports per renal unit to ensure billing is complete and claims are submitted by the agreed time after treatment is completed.
  • Manage data required by BI to support creation of the renal billing.
  • Manage daily management reports to ensure that all activities in Life Renal Care Clinics are accurately captured daily within the target KPI established.
  • Manage the reconciliation process at the end of every billing day to ensure that revenue of all the renal activities are captured accurately and timeously.
  • Manage the claims management process to ensure optimal cash flow and minimal queries, short payments and non-payments.
  • Manage all queries and short payments within the agreed turnaround time to ensure claims queries are resolved within the agreed turnaround time.
  • Manage the administrative teams to ensure stable capacity and coherent and collaborative function within the team, but also with all the renal units nationally to ensure a seamless, efficient administrative service delivery to the renal facilities and all our patients
  • Grade 12
  • Computer literacy (Basic MS Office) is a requirement
  • Knowledge of hospital processes, working procedures and medical terminology will be an advantage
  • Excellent communication skills & experience in dealing with external and internal customers
  • Excellent problem-solving skills
  • Teamwork
  • Previous experience will be an advantage
  • Strong customer service ethic and ability to organize, plan and work under pressure
  • Knowledge of medical aid funder rules will be an advantage
  • Strong ability to reach KPI’s as agreed at all times
  • Excellent state of health
  • The ability to work under pressure
  • The ability to work very accurately
  • Problem-solving, analysis and judgement
  • Attention to detail
  • Resilience
  • Engaging diversity
  • Professional and technical proficiency
  • Excellence orientation
  • Building relationships
  • Customer responsiveness
  • Organisational awareness
  • Action orientation
  • Ethical behaviour
Closing date
Tuesday, May 28, 2024

Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer. 

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted.  Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.

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