Bed- Bookings Clerk

Function

Administration

Facility

Life Hilton Private Hospital

Position

Bed- Bookings Clerk

Introduction

A vacancy exists for a Bed Bookings Clerk based at Life Hilton Private Hospital, reporting to the Reception Supervisor. The incumbent will be responsible for the pre-admission of patients and ensure that patients have approved authorization.

Critical Outputs

• Providing a prompt, courteous service to all patients, visitors, wards, doctors, colleagues and other hospitals
• Mitigating the risk of potential bad debts
• Active risk management by means of obtaining prosthetic limits, co-payments, etc.
• Positive identification of all patients
• Determination of waiting periods if any
• Be able to communicate with stakeholders
• Improve patient satisfaction and patient centricity
• Relieve in Admissions Department from time to time and work flexible work hours when needed
• Adhering to all admission and related protocols
• Be able to self-manage workload, but also work effectively in a team environment
• Need to be able to perform under pressure
• Providing a prompt, courteous service to all patients, visitors, wards, doctors, colleagues and other hospitals.
• Collection of co-payments, private fees when applicable as well as related documents
• High standard of completion of documentation.
• Telephone answering duties as per LHC policies.
• Receiving and handling of cash according to company cash management protocols.
• Ensure appropriate staffing – booking additional staff as required
• Authorisation of chronic and acute patients
• Co-ordination of patient booking, sending patient’s prescription to the relevant pharmacies.
• Ensure effective control of stock, accuracy of billing.
• Elimination of medico legal risks through the correct identification and filing of patient’s documentation.
• Ensure effective communication between patients and colleagues.
• Attend meetings and in-service training
• Knowledge of emergency plans and actions
• Candidate needs to be flexible with regards to working hours including night duty, weekends public holidays and overtime.

Requirements

• Grade 12
• 3-5 years Secretary/PA Experience, experience with stock control within a Trauma Unit (advantageous)
• Experience within a healthcare environment including people management and customer service experience
• Comprehensive knowledge of admissions procedures
• Understanding of the private healthcare industry, its challenges and role players would be an advantage
• Basic understanding of financial principles
• Computer proficiency
• Excellent communication and Interpersonal skills a prerequisite.
• Experience in dealing with customers.
• Knowledge of hospital procedures and medical terminology will be advantageous teamwork essential.
• Ability to work under pressure
• The position requires an enthusiastic, motivated and well organised individual.
• Ability to multi-task between Ward Clerk and Bed Booking responsibilities.

Competencies

• Problem solving, analysis and judgement
• Attention to detail
• Resilience
• Engaging diversity
• Verbal & written communication and presentation
• Influencing
• Building relationships
• Customer responsiveness
• Organisational awareness
• Excellence orientation
• Action orientation
• Ethical behaviour

Email

hiltonrecruitment@lifehealthcare.co.za

Closing date

Friday, November 29, 2024