A way of life

Life Flora Clinic is a member of Life Healthcare, one of the largest private hospital groups in South Africa, operating 63 acute care facilities across the country.

Life Healthcare is recognised throughout the health industry for its high calibre healthcare professionals and excellent facilities.

We believe delivery of world class healthcare is achieved through a combination of unparalleled quality and clinical excellence; along with a true focus on the personal needs of our patients and their families.

Every day we subscribe to the core values of the Life Healthcare group, while individually striving to continually improve facilities, standards and technology.

At Life Flora Clinic our priority is to focus on the delivery of a special brand of health and care to patients. Within a world class hospital, this unique approach is what makes the difference and helps us to maintain our position as one of the top hospitals in the country.

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Our team

At Life Flora Clinic we understand that we have a responsibility to meet the expectations of those who are entrusted to our care as well as the expectations of their loved ones.

This realization enables us to ensure that we focus on an experience of care for everybody who is admitted to, or visits our hospital

All Life Flora Clinic staff participates in ongoing quality training, ‘Q to the power of e’. Here we each come to appreciate the importance of quality in delivery of service and to embrace caring principles of empathy, ethics, excellence, energy and empowerment.

Ongoing patient satisfaction surveys are conducted to ensure that we achieve the high standards of health and care we set out to deliver.

The care that is delivered at Life Flora Clinic extends into the community.

Our employees at all levels will actively participate in community initiatives to improve the quality of life in surrounding areas.

Our facilities

Everything we do is focused on delivery of high quality treatment and unique standards of care – whether for routine, more serious or extensive procedures.

• 24 hour trauma and emergency unit
• 316 bed hospital with 10 theatres
• In April 2012 Life Flora Clinic introduced a new Hybrid Theatre that is used for vascular , cardiothoracic and cardiology surgeries. The Siemens Artis Zeego offers advanced imaging capabilities and also fulfils all the requirements for completing complex surgical cases such as vascular and cardiac procedures for high risk patients and patients with structural heart disease.
• This hybrid theatre provides our specialists with state of the art facility while still remaining focused on affordability for our patients. Total patient stay in hospital will be shortened, as some of the procedures are minimally invasive therefore allowing quicker discharge from hospital.
• Fully integrated cardiac unit, including a cardiac catheterisation laboratory, dedicated cardiac theatre, medical and surgical cardiac ward, as well as a cardiac clinic
• Intensive care unit, for patients recovering from major surgery or illness
• High care unit
• 22 bed paediatric unit
• Neonatal ICU
• Surgical beds
• Radiology unit, with a comprehensive range of sophisticated diagnostic equipment. This facility includes a 64 slice CT scanner, a magnetic resonance imaging (MRI) scanner, mammography and bone density services
• Pathology laboratories
• Life Support Unit

Medical and surgical disciplines

• Anaesthesiology
• Cardiology
• Cardio-Thoracic Surgery
• Dermatology
• Ear, Nose and Throat ENT Surgery
• Gastroenterology
• General Surgery
• Gynaecology and Obstetrics
• Internal Medicine / Renal Dialysis Unit
• Maxillo-Facial Surgery
• Neurology
• Neurosurgery
• Oncology
• Orthopaedic surgery
• Paediatrics
• Pathology
• Plastic and Reconstructive surgery
• Radiology
• Urology
• Vascular surgery

Ancillary services:

• Physiotherapy
• OPD

Specialist facilities

Cardiac
Cardiac Services
The doctors working within this facility are known internationally for their many years of combined expertise, pioneering capabilities in cardiac procedures and are also respected academics. The nursing personnel in all areas of this Unit have specific expertise in caring for patients with cardiac and related conditions.

• Hospital care, including intensive care, following a myocardial infarction (heart attack) or cardiac failure from other causes.
• Angiograms
• Cardiac catheterisation procedures
  - Coronary angioplasty (PTCA)
  - Implantation of stents
• Coronary artery bypass surgery
• Implantation of artificial heart valves
• Implantation of pacemakers

Maternity
Our Programme
Our services to parents commence long before the birth of your baby – we offer a very special programme commencing with an orientation to the Unit. The orientation is open to both mums and dads and focuses on the following areas.

• An introduction to both administrative and nursing personnel
• Identification and explanation of specific facilities
• Information for preparation of patients to the hospital
• Explanation of pre-admission and discharge processes
• Services provided by external suppliers including birth registration, photography
• Information on eye testing procedures in Neonatal ICU for premature infants as well as hearing tests

This unit is staffed by highly skilled individuals who will provide you with a quality, loving service, in a fully secured area, with access control.

Supporting doctors

The doctors listed below are private practitioners. Please enquire about their rates directly with the practice.

The telephone details of the doctors have been listed below and the doctors have been categorised in accordance to their speciality. They are contactable Monday to Friday, between 09:00 and 17:00.

General contact numbers:

Patient and visitor information

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Accommodation

Accommodation at our Clinic is extensive and includes:

• Day beds
• Private beds
• General beds
• High care beds
• ICU beds

Admission

To assist in ensuring a speedy, smooth and efficient admission process, we would like to kindly request consideration of the following guidelines.

• Medical aid patients should check with their medical aid/scheme prior to admission to obtain pre-authorisation
• Patients have to present their medical aid card and identity document on admission. Persons under the age of 18 have to be accompanied by a parent or legal guardian
• A pre-admission form is available from the resident doctor’s rooms and the hospital’s reception, and should be handed through to the hospital’s reception or faxed through to the clinic prior to admission
• Also refer to the “Tariffs” and “Discharge” sections below for more information on prepayment and payment procedures.

Breastfeeding mothers whose children are admitted are welcome to stay at their bedsides. A boarder fee will be charged, should the stay exceed 24 hours.

Discharge

Day patients undergoing surgery under anaesthetic should arrange for transport from hospital - it is illegal to drive for 24 hours following an anaesthetic.

All private patients (This refers to patients who are not covered by medical aid) will be expected to initially pay a deposit on admission and settle any balances outstanding on discharge.

GPS Co-ordinates

27º 55` 8`` E
26º 9` 6`` S

Public Relations

Our public relations manager serves as a link between the hospital, patients, doctors and staff. Should you need any assistance please contact the marketing department on 011 470 7935 or 011 470 7777.

Service monitoring

In keeping with our goal to continue providing high quality care, we monitor our service to patients on an ongoing basis. Participation is voluntary, but it does assist management in addressing any problems and improving our service. We especially welcome any suggestions you may have.

Tariffs

Life Flora Clinic charges medical aid tariffs, i.e. contracted in fees. Patients requesting a private room will be required to pay a surcharge. A deposit will be required from private patients on admission. Private patients can contact our accounts department on 011 470 7966 / 7990 for more information.

Visiting hours

We welcome all of our patients` visitors, as we know what a difference the support of close family and friends can make.

In light of this, we also have to be aware of the rest that all of our patients require and we have thus provided for visitors to visit our hospitals only at certain designated times and these are:

• 11:00 - 12:00 (designated wards only)
• 15:00 - 16:00
• 19:00 - 20:00

ICU

• 11:00 - 12:00
• 15:00 - 16:00
• 19:39 - 20:30

Further to this, other rules apply with respect to visitors and these are:

• Visitors are restricted to three per patient at a time. Children are welcome but they must have an adult supervising them
• In the Intensive Care Unit, we only allow two family members per patient.
• In the High Care wards, two visitors per patient are allowed.
• In the Maternity Unit, fathers and grandparents may visit.