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A way of life


Life Westville Hospital is a member of Life Healthcare, one of the largest private hospital groups in South Africa, operating 63 acute care facilities across the country.

Life Healthcare is recognised throughout the health industry for its high calibre healthcare professionals and excellent facilities.

We believe delivery of world class healthcare is achieved through a combination of unparalleled quality and clinical excellence; along with a true focus on the personal needs of our patients and their families.

Every day we subscribe to the core values of the Life Healthcare group, while individually striving to continually improve facilities, standards and technology.

At Life Westville Hospital our priority is to focus on the delivery of a special brand of health and care to patients. Within a world class hospital, this unique approach is what makes the difference and helps us to maintain our position as one of the top hospitals in the country.



Contact us


Physical address

7 Spine Road
Westville
3630

Postal address

PO Box 467
Westville
3630

Telephone 031 251 6911
Fax 031 265 0952
Email support.westville@lifehealthcare.co.za
Map Life Westville Hospital


Management

Our management may be contacted through our hospital reception desk or through e-mail.

Position Name
Hospital manager Abdool Amod
Nursing manager Amanda van Rensburg
Finance and Administrative manager Ishan Sewpersad



Our facilities

  • 270 bed hospital with 12 theatres
  • A fully integrated cardiac unit, including a cardiac catheterization facility with sophisticated x-ray and monitoring facilities and cardiac theatres
  • A cardiac rehabilitation centre with fully equipped gym
  • A 23 bed maternity unit with well-appointed wards and secure access facilities. This unit is ably supported by a well mother and child wellness centre, which provides support to the mother both before and after delivery of her infant/s
  • A 4D sonar scan
  • A neonatal intensive care unit complete with state-of-the-art monitoring and life support equipment, providing the best possible environment for our smallest patients
  • A paediatric asthma and allergy centre
  • A paediatric diabetes centre
  • A centre for assisted reproduction and embryology
  • A 24-hour accident and emergency unit equipped to deal with major and minor medical emergencies and with full backup of necessary ancillary services
  • A radiology facility, with a comprehensive range of sophisticated diagnostic equipment including a CT scanner
  • A renal dialysis unit
  • An arthritis and lupus centre
  • A bone densitometry centre



Medical and surgical disciplines

  • Bone densitometry
  • Cardiac rehabilitation
  • Cardiology
  • Cardiothoracic surgery
  • Dentistry
  • Dermatology
  • Endoscopic surgery
  • ENT surgery
  • Gastroenterology
  • Gastroenterological surgery
  • General practice
  • General surgery
  • Geriatrics
  • Gynaecology
  • Haematology
  • Internal medicine
  • Laparoscopic surgery
  • Maxillofacial and oral surgery
  • Neonatology
  • Neurology
  • Neurosurgery
  • Obstetrics
  • Occupational medicine
  • Oncology
  • Ophthalmology
  • Orthopaedic surgery
  • Paediatric endocrinology
  • Paediatrics
  • Pathology
  • Plastic and reconstructive surgery
  • Psychiatry
  • Pulmonology
  • Radiology
  • Rheumatology
  • Thoracic surgery
  • Urology
  • Vascular surgery

Ancillary services:

  • Ambulance service
  • Audiology
  • Behavioural psychology
  • Clinical psychology
  • Dialysis
  • Educational psychology
  • Dietetics
  • Occupational therapy
  • Pharmacy
  • Physiotherapy
  • Podiatry
  • Psychology including child psychology, stress and trauma management
  • Speech therapy
  • 4D sonar scan
  • Travel clinic



Specialist facilities

Cardiac facilities and services
The Heart Centre at Life Westville Hospital, is a unique, integrated, single level, self-contained unit. The unit consists of cardiologists, physicians and technologists consulting suites attached to a dedicated cardiac ward, cardiac high care ward, coronary care unit and cardiac surgical intensive care unit, interleading with the state of the art cardiac catheterisation laboratory and surgical theatre.

The Heart Centre focuses on all aspects of cardiology and cardio thoracic surgery from prevention and diagnosis, to treatment and rehabilitation of cardiac patients.

The standard of diagnostic, interventional cardiology, pacemaker and cardiac surgery is comparable with the highest international standards.

This has been achieved through a the team of caring, highly trained cardiac nursing staff, technologists, physiotherapists and experienced, internationally trained medical doctors.

Services
At Life Westville hospital, the following services are available:

  • Angiograms
  • Cardiac catheterisation procedures
    - Coronary angioplasty (PTCA)
    - Implantation of stents
  • Coronary artery bypass surgery
  • Implantation of artificial heart valves
  • Implantation of pacemakers

Facilities

  • Hospital care in private or semi private wards
  • Critical care and surgical critical care units
  • 24 hour emergency unit with helicopter landing pad
  • Cardiac catheterisation laboratory
  • Cardiac theatre
  • Integrated cardiac ICU, high care and cardiac general ward
  • Radiology unit including CT scanner

Support services and facilities

  • Health awareness programmes
  • Rehabilitation programmes
  • Dietetics
  • Occupational therapy
  • Patient and family counselling
  • Pharmacy
  • Physiotherapy
  • Support Groups

The Cardiac Rehabilitation Centre is an essential component of Life Westville Hospital`s Heart Centre.

The aims of the centre are to assist patients to:

  • improve cardio-vascular function
  • encourage lifestyle modification
  • improve quality of life
  • encourage self-responsibility
  • gain confidence and maintain regular exercise independently.

The Cardiac rehabilitation centre has a fully equipped gym with electronic bicycles, treadmill, rowing machines and mini trampolines.

The holistic programme offers supervised and monitored exercise routines as well as educational talks by professionals on diet, stress management and medical conditions related to cardiology.

The multidisciplinary team approach involving the cardiologist, physician, physiotherapist, cardiac nurse, and psychologist enables the patient`s specific needs to be maintained within the class environment. Patients are encouraged to take heart - and to take ownership of their future health.

For more information about our cardiac facilities, please email Sr Rita Naidoo on Rita.Naidoo@lifehealthcare.co.za.

Maternity facilities
The birth of a baby is one of the most significant life experiences for a woman and her partner. At Life Westville Hospital, the best medical care and personal attention ensures that this event is memorable, enjoyable and as trouble free as possible.

Life Westville Hospital`s maternity team is dedicated to the well-being, health and comfort of mother and child, before, during and after birth. Experienced midwives and professional nurses provide around-the-clock care, support and guidance on all aspects of pregnancy, birth, motherhood and parenting.

Top gynaecologists and paediatricians based at Life Westville Hospital ensure that a mother and her baby remain in good health throughout pregnancy, during labour and after birth.

In addition, Life Westville Hospital is home to the latest technology and state-of-the-art equipment, including a special Neonatal Intensive Care Unit for special-needs babies.

Little Life facilities

  • A 23 bed maternity unit with secured access to ensure the safety of your baby. Accommodation is provided in private and semi-private rooms as well as in four bed general wards.
  • A nine bed neonatal intensive care unit with state-of-the-art monitoring and life support equipment for premature and full term babies requiring special care.

Little Life services
Through the following services, our goal is to provide a holistic experience for the mother and her baby:

  • Birth preparation classes – a 5 week evening course for mothers and fathers
  • Maternity facilities - a fully equipped maternity unit with medical care and personal attention ensuring a confident new mother on discharge. Our outside deck provides a safe area for relaxing or spending some private family time.
  • 4D sonar scan – free to mothers who have their baby at Life Westville Hospital
  • Mother and child wellness centre to assist with ongoing monitoring, immunization and advice
  • Neonatal intensive care unit, fully equipped to care for babies with special needs
  • Neonatal Support Group for parents with babies who have been in ICU
  • The Cradle Club, our postnatal support group for new mothers
  • Mothers Line, a unique Postnatal Depression Support Group

Birth Preparation at Westville
Our Birth Preparation Classes are devised and run by experienced midwives for expectant mothers and their partners. These classes:

  • help new parents anticipate what will happen during labour and birth
  • equip parents to deal positively with the changes that will take place in their lives and homes once their new baby has arrived
  • educate mothers and their partners thus providing a better understanding of pregnancy
  • introduce parents to the joys and demands of life as a new family.

Birth Preparation Classes cover pregnancy and early parenting topics including understanding pregnancy, normal labour and birth, assisted delivery and practical advice, the newborn baby, bathing baby, CPR and breastfeeding.

Birth preparation classes commence at about 26 – 32 weeks into the pregnancy. To ensure a place, bookings for Birth Preparation Classes should be made early when expectant mothers are 12 to 16 weeks pregnant. For more information or to book your class, please telephone 031 265 9790.

4 D Sonar Scan
Our maternity unit offers a free 4D sonar scan to all mothers who have their baby at Life Westville Hospital. You should book your 4D scan when you book your admission or when you come in for preadmission.

The optimal time for a scan is between 22 and 32 weeks but it can be done at any time after 25 weeks. You may also have this precious moment recorded on CD, DVD or video.

Mother and child wellness centre
Working hand in hand with the paediatricians, the Mother and Baby Wellness Clinic provides holistic support for the well baby, mother, and the family. From birth to two years, the clinic sisters provide one on one support, advice and assistance with parenting, mothering and immunization, issues such as breast and bottle feeding, the baby’s health and behaviour, contraception and anything else that may be of concern.

Mother`s Line
Sponsored by Life Westville Hospital, The Mothers Line is run by the Durban branch of the Perinatal Depression Support Association (PNDSA) and has been specifically set up to provide help, support and guidance to new mothers who may feel overwhelmed by their birth experience and the demands of a new baby. The help line is also intended for new fathers who are often also stressed during this emotional period.

Cradle Club
Every new mother wants to return home as soon as possible after delivery. While taking a newborn baby home is tremendously exciting, it can be a difficult period of adjustment for a new mother and the family. Mothers may feel very alone at this time.

The Life Westville Hospital Cradle Club is a support group for new mothers providing a forum for women to make new friends and share their concerns and joys with other new mothers.

The Cradle Club meets every Wednesday at 10h00 in the Lecture Room at Life Westville Hospital and includes demonstrations and talks by experts on a variety of subjects of interest to mothers of small babies.

Before you arrive
Thank you for choosing Life Westville Hospital for the birth of your baby. We look forward to your stay with us and congratulate you on your pregnancy.

We want to make sure that you and your baby`s stay with us is as comfortable and relaxing as possible. We assure you right from the outset, our staff will help you in every way to enjoy this wonderful experience. To help you feel more confident about the delivery of your baby, we invite you to visit our maternity unit any day at 14h00 and 14h30 to meet our friendly, professional nursing staff prior to your baby’s anticipated date of arrival. We`ll gladly show you and your partner the accommodation and facilities. New fathers and baby`s other siblings often benefit from the orientation visit too.

For your own peace of mind, please check with your medical aid regarding the benefits available for your admission.

Booking
As booking numbers are restricted, primarily for the benefit of our maternity patients, please pay your deposit as soon as possible. Payment of your deposit must be made at the time of your booking. Please contact our pre-admission clinic or reception for details of the deposit required. Please book as soon after 16 weeks into your pregnancy as possible. 

Preadmission Clinic
In order to speed up the admission process, we request that you attend our Preadmission Clinic, on the ground floor, (open Monday to Friday between 08h00 and 16h30) from 32 weeks into your pregnancy, in order to complete the necessary documentation for your forthcoming admission. We need copies of the ID’s both parents.

If your Medical aid requires a preauthorisation number, please bring this with you too.

Choosing your accommodation
Our maternity unit offers a selection of maternity wards, including 4-bed general wards, 2-bed semi-private wards and single bed private wards. Please check with your medical aid to ascertain the benefits available to you. Each ward has a colour television and M-net, a 4-band radio and music channel to help you relax and a nurse paging system. Telephones are available at your request in addition to the coin and card operated telephones in the reception area.

Special dietary requirements
Should you require a special diet, please notify the hospital. Our kitchen is not Halaal certified.

In Preparation
It is a good idea to pack for your stay in maternity at Life Westville Hospital well before the baby is due so that everything is ready when labour begins.

  • For yourself
    At least two feeding bras, dressing gown and front fastening nightdresses for breast feeding, beast pads and toiletries. It is preferable not to bring jewellery, large sums of money (there is an auto-teller) or high value items such as cell phones.
  • For baby
    A set of clothes for going home in and a receiving blanket.

How far is Life Westville Hospital from home?
A trial run to the hospital should be taken to measure the distance and time that it will take to reach the hospital.

Visiting Hours
Although the rest of Life Westville Hospital has an open visiting policy, visiting in our maternity unit is restricted for the safety and well-being of our mums and their new babies, to allow new mothers to rest and feed on demand and for infection control purposes. Please take note of these restrictions, and thank you for helping us to make life better for all.

For health reasons, no children under the age of twelve (apart from baby`s siblings) are permitted in the maternity unit.

  • general and semi-private wards
    • Dads may visit from 09h00 until 20h30 every evening
    • Grandparents and siblings cuddle time - 15h00 - 16h30
      This is a special bonding time for grandparents and the baby’s brothers and sisters.
    • General visiting 18h30 - 20h00
      - During general visiting hours, visitors will be given a visitor’s card with the mothers ward details on it at the security entrance. These cards may be used to gain entrance to the maternity ward and to view the baby. Four visitor’s cards are issued per patient.
      - During general visiting between 18h30 and 20h00, all babies will be taken to the nursery where they will remain until all visitors have left the unit.

  • private wards
    • Dads may visit from 09h00 until 20h30 every evening
    • Open visiting all day between 09h00 and 20h00
      But please note, for the health and safety of all babies in the unit, when any visitors, apart from grandparents arrive, baby must be taken to the nursery.
      During general visiting between 18h30 and 20h00, all babies, including those of parents in private wards, will be taken to the nursery where they will remain until all visitors have left the unit.

  • baby viewing times
    To view a baby, visitors may go to the viewing window at any time between 19h15 and 20h00, show their visitor’s card which has been issued to them at the security entrance, and the nursery staff will bring that baby to the window.

    Please ask your family members and friends to be considerate and, after seeing the new baby, to move away from the window and allow other visitors the opportunity to also view their babies.

    Mothers may show off their baby at the viewing window at any other times during the day.

    Security for mother and baby
    Restricted visiting also helps our staff to ensure your baby’s security, as unidentified visitors are not permitted into the ward out of designated visiting times.

    For your baby`s safety and for your peace of mind, the nursery door is locked at all times.

    Blood to Blood Bank
    Certain medical aids do not cover the transportation of blood to Blood bank. Should your baby`s blood require testing and your medical aid does not cover this service, the fee will be deducted from you booking fee.

    Value-plus Maternity Pack
    Following the birth of your baby you will receive a complimentary maternity bag with a variety of items enclosed

    We are looking forward to having you with us. Please don’t hesitate to contact us should you need further information.

    Physiotherapy

    • cardiac rehabilitation
    • osteoporosis exercise classes
    • back rehabilitation classes
    • stroke/head-injury rehabilitation
    • chest treatment including sinusitis, pneumonia, asthma, bronchitis
    • childhood low muscle tone re-education
    • paediatric conditions including torticollis, chests
    • sports injuries and rehabilitation to the sports field
    • orthopaedic rehabilitation –pre and post surgery
    • corporate wellness
    • women’s health
    • dry needling

    The main aim of our practice is to improve quality of life for our patients, to facilitate a thorough understanding of the injury and to teach lifestyle modification in order to facilitate self-management of pain and injury.

    Contact: Liesel Way Physiotherapists on 031 265 0955 / 29

    Reproductive medicine and menopausal health
    Falling under the umbrella of the Institute of Reproductive Medicine and Menopausal Health, the Centre for Reproductive Medicine and Menopausal Health is an initiative which aims to provide pioneering treatment to women at a research level in the comfort of a private hospital. Together with two other clinics nationally, this centre provides a continuum of services in issues facing women. The national link up allows sharing of ideas and expertise in this specialist field. The centre includes sub-disciplines of menopausal health such as osteoporosis, weight problems, psychological health, breast diseases and pelvic floor prolapse.

    For more information telephone 031 265 0980.



    Supporting doctors

    The doctors listed below are private practitioners. Please enquire about their rates directly with the practice.

    Our supporting doctors and practitioners will be happy to assist you with your queries. They are contactable from Monday to Friday between 09h00 and 17h00.

    Name Contact number

    Anaesthetist(s)
    Beck, Danchin and partners 031 265 1212
    Dr Sanyuktha Singh 031 265 1020

    Audiology & speech therapy
    Mrs Miki Jooste 031 265 0976

    Cardio-thoracic surgeon(s)
    Mr Pravin S Maharaj 031 265 0217
    Mr Robert Kleinloog 031 265 1205

    Cardiologist(s)
    Dr Daniel Schutte 031 265 2943
    Dr Rajendran K Naidu 031 265 2802
    Drs J Patel and Partners 031 265 1199

    Clinical technologist(s)
    Mr Vishal Maharaj 031 265 6522

    Dermatologist(s)
    Dr Noufal Raboobee 031 265 1505
    Dr Zubie Hamed 031 309 5454

    Dietician(s)
    Mrs Kathy Krog 031 265 1015
    Ms Kelly Francis 031 265 5377

    Ear, nose & throat surgeon(s)
    Dr Brian HC Williams 031 265 0977
    Dr Niven Singh 031 265 2879

    Gastroenterologist(s)
    Dr Bernhard Insam 031 265 1062

    General practitioner(s)
    Dr Gopal Sanpersad 031 265 1047

    General surgeon(s)
    Dr Anver D Goga 031 265 8387
    Dr John Galt 031 265 1000
    Dr Pragandaran Moodley 031 265 5849
    Dr Pranesh Rambaran 031 265 3655
    Dr Tuendra V Bisetty 031 265 2910

    Gynaecologist(s) (Oncology)
    Dr Manivasan Moodley 031 251 6871

    Maxillofacial and oral surgeon(s)
    Dr Ockert J Van Heerden 031 265 1053

    Neurologist(s)
    Dr Ridwaan Kathrada 031 265 2845

    Neurosurgeon(s)
    Dr Gona Govender 031 251 6719

    Obstetricians & gynaecologist(s)
    Dr Adam Czarnocki 031 265 1191
    Dr Adrian J Payne 031 265 1070
    Dr Jack A Margolis 031 265 1082
    Dr Jithesh V Jogessar 031 265 8444
    Dr Manivasan Moodley (Oncology) 031 251 6871
    Dr Michael Davey (Menopausal Health) 031 265 0980
    Dr Naseera Mahomed 031 265 1634
    Dr Raymond Martin 031 265 0962
    Dr SP (Gitesh) Rampersadh 031 265 1020

    Occupational medicine
    Dr Chris Van Selm 031 265 1015

    Occupational therapist(s)
    Mrs Myashree Naidoo 031 265 0996

    Ophthalmic surgeon(s)
    Dr Celeste Steenberg 031 265 0960
    Dr Chris Pearse 031 265 1057
    Dr William J Nortje 031 265 0967

    Orthopaedic surgeon(s)
    Dr Leon Moodley 031 265 8485
    Dr Sudarshan Naidoo 031 265 8485
    Dr Tobias CL Bremer 031 265 1044
    Mr Jordan Pryce Lewis 031 265 0960
    Mr Robert McLennan-Smith 031 265 0899
    Mr Tahir R Islam 031 265 1400

    Paediatric asthma and allergy
    Dr Ahmed Manjra 031 265 1024

    Paediatric endocrinologist(s)
    Dr Kubendran Pillay 031 265 5377

    Paediatrician(s)
    Dr Ahmed Manjra 031 265 1024
    Dr Andre Botha 031 265 1024
    Dr Kubendran Pillay 031 265 5377
    Dr Mahendra Mackenjee 031 265 1060
    Dr Suleman Mahomedy 031 265 1333

    Pathologist(s)
    Ampath Laboratories 031 265 0958
    Lancet Laboratories 031 275 4460

    Physician(s)
    Dr Ajesh B Maharaj 031 265 4897
    Dr Bernhard Insam 031 265 1062
    Dr Nischal Gathiram 031 265 7000
    Dr Shevern V Ramdial 031 251 6826
    Dr Trevor Kemp 031 265 1040

    Physiotherapist(s)
    Liesel Way Physiotherapy 031 265 0955

    Plastic and reconstructive surgeon(s)
    Dr Gary Zinn 031 265 0988
    Dr Manti Makakole 084 757 0003

    Psychiatrist(s)
    Dr Jack Krysztofiak 031 265 6200
    Dr Pravitha Miseer 031 265 5800
    Dr Zerisha Bodasing 031 265 2879

    Psychologist(s)
    Dr Pamela Morris 031 266 0154
    Dr Wolfgang Schramm 031 762 2381
    Mr Francois De Marigny (clinical) 031 265 0982
    Mrs Melinda Howlett (counselling) 031 265 0982

    Radiologist(s)
    Lake, Smit and Partners 031 275 9100

    Rheumatologist(s)
    Dr Ajesh B Maharaj 031 265 4897

    Urologist(s)
    Dr Anton Jansen 031 265 1042
    Dr Ehab Abdel Goad 031 251 6951
    Dr Thomas Mackenzie 031 265 8440

    Vascular surgeon(s)
    Dr Pragandaran Moodley 031 265 5849

    Vascular technologist(s)
    Mrs Raksha Moodley 031 265 5849



    Patient and visitor information

    Life Westville Hospital takes pride in providing you the information you need in order to make your stay with us as pleasant and hassle-free as possible.


    Admission

    You will automatically be booked into a general ward unless you specifically request a private or semi-private room (depending on availability)

    Please report to reception on arrival and ensure you have the following with you:

    • ID book
    • Current medical aid card
    • Pre-authorisation number
    • Sleepwear and personal toiletries
    • Current medication in original containers (to be handed over to the ward sister)

    Any person under the age of 18 must be accompanied by a parent or legal guardian for admission or treatment. (This is necessary for “confirmation of consent” purposes.)


    Cell phones, radios and CD players

    In the interest of other patients, personal radios, and CD players are not allowed in the wards unless being used with headphones.

    We recommend that you do not bring cell phones to the hospital, but should you do so these may not be used in general wards by patients or visitors. There are designated cell phone usage areas on each floor throughout the hospital. Should you wish to make use of our security safe to secure your cell phone until discharge, kindly ask the receptionist on admission or the unit manager or ward secretary.


    Coffee shop - Dulcé Café

    Dulcé Café is situated on the ground floor and is open from 07h00 until 19h00, every day of the week and serves avariety of cooked meals as well as snacks, salads and refreshments. The Dulcé Café kitchen is not pork free.


    Finances

    Medical aid patients, please note that whilst every effort is made to obtain payment from your medical aid on your behalf, the responsibility of the payment for services rendered is yours. Any items not covered by your medical aid must be settled by yourself. i.e. ward requests, telephone calls, pharmacy scripts, levies, etc.

    Private patients will be required to pay a deposit based on the estimated total of the hospital bill. The balance must be settled on discharge. Credit cards are accepted. (Mastercard and Visa). Should you wish to discuss any of this further, please contact our Credit Controller who will gladly assist you.

    Services provided by GP’s, specialists, anaesthesiologists, radiologists, pathologists, physiotherapy, and other healthcare professionals are not included in the hospital bill and will be charged separately.


    Mail

    For your convenience, a post box is positioned at the porter`s desk in the foyer and outside the rear entrance of the hospital. (near Eye centre)


    Newspapers

    On request, morning newspapers will be delivered to you by our porter at standard prices. They are also available in Dulcé Café.


    Patient meals

    Good nutrition is an important part of hospital care and we trust you will enjoy your meals while you are here. Our menu has been carefully planned to ensure that the meals you eat during your hospital stay are both enjoyable and healthy. The emphasis is on meals that are low in fat, especially saturated fat, and high in fibre. This type of diet is recommended for general health and for the prevention of certain diseases such as heart disease and cancer. A cardiac diet is offered in the Heart Centre.


    Pre-admission Clinic

    In order to make your admission as pleasant and as speedy as possible, please take advantage of our pre-admission clinic, situated next to reception on the ground floor, where all your documentation and requests will be dealt with in advance.

    Please remember that it is your responsibility to obtain a pre-authorisation number from your medical aid prior to admission. In most instances, medical aids do not permit the hospital to obtain this on behalf of the patient.

    The Pre-admission clinic is open weekdays between 08h00 and 16h30 Monday to Thursday and 08h00 to 16h00 on Fridays. If you have any queries please contact the Pre-admission clinic on 031 251 6920


    Private wards

    We offer the following additional services and facilities:

    • Personal bathroom facilities (excluding our psychiatric ward)
    • Telephone service
    • Personal television
    • Daily newspaper

    Private ward rates are not covered by medical aid and are for your own account.


    Service monitoring

    The unit manager and her staff are there to provide a high standard of patient care - don`t hesitate to call any of them should you feel the need to do so.

    The unit manager and our process managers, together with our night managers, make regular rounds and as your comfort and care are important to us, we would encourage you to speak freely to them should you experience any inconvenience whatsoever.

    In addition, our hospitality manager makes regular rounds and is available to ensure that your catering, cleaning and laundry needs are met.

    Your feedback and comments on the facilities and service you received is important to us and we welcome any suggestions, complaints, concerns, comments and compliments. We encourage you to make use of the hand-held feedback system (Q-evaluator) and the comment cards provided for more detailed comment.

    We thank you for choosing our hospital and wish you a pleasant stay and a speedy recovery.


    Smoking

    For obvious reasons smoking is not allowed in any part of the hospital. Designated smoking areas are provided on the coffee shop patio and in the outside pause areas at the front and rear of the hospital.


    Surgical and theatre patients

    Unless otherwise stated by your doctor, do not eat or drink anything for at least six hours prior to admission.

    If you have a cold, fever, rash or if you are simply not feeling well, contact your doctor immediately as he or she may need to postpone your operation.

    Please note that the time you are asked to report to the hospital will differ from the time at which your operation actually takes place. This is done to facilitate the time allocation for the theatres as well as to accommodate emergencies and variances, which occur from time to time. Please prepare yourself for a waiting period and bring reading material or something to keep yourself occupied.


    Telephones

    Most private and maternity wards have telephone facilities. Instruments are available on request through the unit manager. Calls made are metered and charged at the current rate (please check with the unit manager or reception). A telephone account will be presented on discharge, which must be settled prior to departure. A key is supplied with the instrument and we would encourage you to lock the telephone in the event of your leaving the ward for any reason. To contact the switchboard, dial 9.

    Portable phones are available to receive calls in the ICU`s.

    Public telephone (both card and cash) are available near the lifts outside the wards and at the rear entrance (near the Eye Centre)


    Television

    In the general and semi-private wards it is necessary to use headphones to hear the television programmes. These are available at a nominal fee from reception. Please ask a staff member to assist you if you require a set. Available channels are SABC1, SABC2, SABC3, M-Net and selected DSTV channels.


    Valuables

    We encourage you not to bring valuables (e.g. cell phones, jewellery, large amounts of money) to the hospital, but should you do so, we recommend that you make use of our security safe for those items you may wish to put away. Whilst every effort is made to protect patients` belongings, we cannot be held responsible for any loss that may occur. Should you wish to make use of our security safe, kindly ask the receptionist on admission or the unit manager or ward secretary. A receipt will be issued accordingly.


    Vehicles

    Should you have to leave your car here overnight, please advise reception so that security are aware and can monitor your car whilst you are here. Please park your car as near to the main hospital entrance as possible.


    Visiting

    In the interests of our patients, we kindly request that only two visitors per patient visit at any time.

    • General Wards and Heart Centre
      • 11h00 - 12h00
      • 15h00 - 16h00
      • 19h00 - 20h00

    There may be times, however, when nursing staff may ask visitors to leave in order that treatment can be given to patients. In these instances, visitors may make use of the pause areas outside the wards or on the landings or visit the coffee shop, Dulcé Café, while treatment is being carried out.

    • Maternity
      Although the rest of Life Westville Hospital has an open visiting policy, visiting in our maternity unit is restricted for the safety and well-being of our mums and their new babies, to allow new mothers to rest and feed on demand and for infection control purposes. Please take note of these restrictions, and thank you for helping us to make life better for all.

      For health reasons, no children under the age of twelve (apart from baby`s siblings) are permitted in the maternity unit.

      • general and semi-private wards
        • Dads
          09h00 - 20h30 (all day)
        • Grandparents and siblings cuddle time
          15h00 - 16h30
          (This is a special bonding time for grandparents and the baby’s brothers and sisters)
        • General visiting
          18h30 - 20h00
          (During general visiting hours, visitors will be given a visitor’s card with the mothers ward details on it at the security entrance. These cards may be used to gain entrance to the maternity ward and to view the baby. Four visitors cards are issued per patient, all babies will be taken to the nursery where they will remain until all visitors have left the unit.)

      • private wards
        • Dads
          09h00 - 20h30 (all day)
        • Open visiting
          09h00 - 20h00 (all day)
          Please note, for the health and safety of all babies in the unit, when any visitors, apart from grandparents arrive, baby must be taken to the nursery.
          During general visiting between 18h30 and 20h00, all babies, including those of parents in private wards, will be taken to the nursery where they will remain until all visitors have left the unit.

      • baby viewing times
        To view a baby, visitors may go to the viewing window at any time between 19h15 and 20h00, show their visitor’s card which has been issued to them at the security entrance, and the nursery staff will bring that baby to the window.

        Please ask your family members and friends to be considerate and, after seeing the new baby, to move away from the window and allow other visitors the opportunity to also view their babies.

        Mothers may show off their baby at the viewing window at any other times during the day.

    • ICU’s and High Care 
      16h00 - 17h00

      Only two visitors per patient at any time and no children under the age of 15 are permitted.

    • Little People’s Ward
      Parents may visit at any time.

      General visiting hours are from 10h00 - 12h30, and 14h30 - 19h00.
      For infection control purposes, no visitors under the age of 12 are permitted in Little Peoples Ward.

    For patients attending the Depression and Anxiety, Post Traumatic Stress Disorder or Adolescent programmes, visiting hours are scheduled around individual programme times. Please ask the ward staff for further information.