All our latest news about the company, what is happening, what is new etc.Read more...
Looking for a specific doctor that is currently practicing at one of our hospitals.
View our dedicated maternity and babies website. Info related to pregnancy can be found here, as well as all the little babies born at our hospitals.Read more...
View our latest Life Magazine(s) that is available free at any of hospitals, online. Read more...
The three cornerstones of our business and our commitment to our patients are, Life, Health and Care.
Life summarises our philosophy of protecting our patient's wellbeing
and quality of life. Health is our clinical excellence in world-class
facilities, and Care is the human touch of providing quality service,
respect and empathy for those entrusted to our care. Read more...
63 facilities in 7 provinces, of which 51 are acute care. Read more...
7 Mental Health units in 3 provinces and 5 Renal Dialysis units in 2 provinces. Read more...
7 Adult and 2 Paediatric Units in 5 provinces. Read more...
The company delivers hospital based services in the fields of chronic mental healthcare, frail care, rehabilitation and acute care in 5 provinces. Read more...
7 Renal Dialysis units in 4 provinces. Read more...
The Life College of Learning has over 1 000 students studying various nursing programmes each year. Read more...
Leading provider of contracted, on-site occupational and primary healthcare services to employer groups in commerce, industry, mining, parastatals and to government correctional services. Read more...
Email us @ email@example.com for complaints and compliments.
Email us @ firstname.lastname@example.org for general enquiries about the company.
21 Chaplin Rd
Illovo 2196, South Africa
011 219 9000
08:00 - 16:30
Directions to our office
View our current Annual Results 2012. Read more...
View our previous financial results & reports. Read more...
View our current share price and share information. Read more...
View the latest information published in the media. Read more...
View the Life Healthcare Group board of directors. Read More...
To obtain feedback on patient perceptions of the quality of our hospital care, Life
Healthcare uses on-line electronic patient satisfaction measurement through Q-evaluator
devices; the net-promoter score – a customer loyalty measure adopted from international
customer loyalty measurement trends; quality comment cards handed to patients during
their hospital stay for written comments; post-discharge telephonic interviews and
patient focus groups; doctor satisfaction surveys, and internal customer (such as
pharmacy and engineering service) surveys.
The Q-evaluator device, an electronic customer satisfaction system, was established
in 2003 across all acute care hospitals in our group. Questions covering 14 different
templates relevant to specific units are available in English, Afrikaans, Sotho,
Zulu and Xhosa. Questions are updated regularly in response to changing customer
expectations. The device also registers patient details allowing unit managers to
respond proactively to issues raised by patients while in hospital.
The overall customer satisfaction score based on the Q-evaluator questions over
the last 12 months (May 09 – Apr 10) was 98%. This score is based on 1 240 000 customer
responses per annum from patients admitted to Life hospitals. The overall achievement
for 2009 was 97,83% compared to 97,19 for 2008. This score is based on 1,2 million
responses per annum from patients admitted to Life hospitals and represents a response
rate per admission of just over two.
The net promoter score is a critical customer loyalty measurement in our Qe scorecard.
Customer loyalty is measured by asking the key question, ‘Would you recommend our
hospital/organisation to a friend or colleague?’ Willingness to promote the hospital
to friends and family is regarded internationally as one of the strongest indicators
of loyalty and future growth. Organisations that garner world-class loyalty receive
net promoter scores of 75 percent or more.
When we set the goal for all hospitals to reach a net promoter score of 90 percent,
17 hospitals were below 90 percent. Only three of the 45 hospitals did not reach
the target by September 2009.
Life Occupational Health
Training & Development
Life Healthcare Foundation
Results & Reports
Share Price Information
News & Media
Acute Rehabilitation Services
Drug & Alcohol Rehabilitation
Hyperbaric Oxygen Services
Mental Health Services
Renal Dialysis Services
Quality management system
Staff at the heart of quality
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